FINANCIAL POLICIES

PAYMENT OPTIONS

Are you paying online?  We accept: 

Mailing your registration or payment?  Please make checks payable to: AIHC

Please mail your completed form to:

AIHC®

3637 Medina Road, Ste. 15

Medina, OH 44256


FINANCIAL POLICY

At the American Institute of Healthcare Compliance (AIHC®), we recommend following the steps below prior to making a purchase.  These steps provide an outline of our financial policy to ensure that you are making an informed decision prior to enrollment in any of our educational programs. 

Step 1: Download and read the information packet where applicable.

  • An information packet is located on the course registration page and contains the following information:
  • Prerequisite or qualification recommendations needed to enroll or to certify (if certification applies);
  • Course outline or syllabus listing what you will learn.

Step 2: Questions? 

  • If your questions are not addressed within the information packet before registering, we encourage you to speak with the Registration Department or request to speak with a career counselor. 
  • Call us at 330-241-5635 (option 6) or use the website “Contact” form.

Customer Pricing Discounts

Member pricing is available exclusively to current AIHC members. To take advantage of member discounts, please ensure you have an active AIHC membership. Once your membership is activated, simply log in to access your savings!

Note: You may make a purchase at the member rate on the same day you pay for a membership; however, it must be done in a separate transaction. 

After Online Course Enrollment

If you choose not to proceed with an online course, you have 5 business days from the purchase date to contact the Registration Department (330-241-5635 Option 2) to determine if you are eligible for one of the options below. 


Course Transfer:

  • You may be eligible to transfer to another course of equal value within 5 business days;
  • Your organization may be eligible to register another employee for a $185 fee ($150 membership fee plus $35 transfer fee).      
Credit Voucher: The voucher will be for the amount paid, minus:
  • A $35 administrative fee*
  • The cost of any textbooks ordered and shipped to you.
  • Note: You are not eligible for a voucher if you have accessed any of the course materials.

Live Event – Can’t Make It? Cancellation Policy

If you cannot attend an event after registering, please notify the Registration Department at registrationdepartment@aihc-assn.org or call 330-241-5635 (option 2).

  • No Show or Late Cancellation  
    • To ensure your reserved seat at a live event, our organization must place lunch, beverage, snack and handout orders well in advance. If you do not notify us 4 weeks in advance or do not show up, you are not eligible for any compensation or concession.
  • Advance Cancellation
    • When you notify the Registration Department in writing more than 4 weeks in advance of the event date, you or your organization may be eligible for one of the following options:
      • Transfer to an online training program (if available) at no additional charge;
      • Transfer to a future live event at no additional charge;
      • Receive a credit voucher in the amount paid to attend the event;
      • Transfer registration to another employee for a $185 fee ($150 membership fee plus $35 transfer fee*); or
      • Receive a refund minus a $150 fee plus a $35 administrative fee*.
        • Refunds are made by check, regardless of how tuition was paid.
        • Refunds are made to the party listed on the original enrollment.  When a company credit card is used or paid by company check, a refund is made to the company.

Travel and Accommodations

  • You are responsible for your own travel, hotel accommodation, and any other additional expenses.
  • If you cannot attend an event, work directly with the airline/hotel to cancel your flights and/or reservations.

Event Cancellations by AIHC®

  • In the rare case that AIHC® must cancel an event due to circumstances beyond our control, we will offer the same cancellation options outlined above.

AIHC® Credit Voucher Terms and Restrictions

  • Vouchers are issued to the original payer of the registration and are non-transferable
  • Vouchers may be applied toward course tuition or membership renewal. Any unused balance will be forfeited.
  • Vouchers are single use, must be redeemed by the expiration date, and have no cash value.
  • Additional restrictions may apply to individual vouchers.

Corporate Training

  • Corporate training contracts include a non-refundable deposit to secure training dates. Please refer to the specific Letter of Understanding or training contract for further details.

*Administrative fee includes registration processing and credit card surcharges when applicable.